Terms & Conditions

Who we are

DocEditor is part of Tingle Communications, a sole-trading company belonging to Dr Cathy Tingle. Helen Sharpe is a freelance editorial assistant, available to work for people and organisations other than DocEditor.

Taking on work

We have the right to refuse work if we feel we can’t undertake it by your deadline to an excellent standard.

We will bill after the completion of a project. Payment terms are within 30 days.

Working with academic staff and students directly

If you’re a student or academic, you must ensure that consulting an editor is allowed by your institution. We will not check this for you.

We can’t guarantee that our work will enable your document to pass an examination or assessment, or be accepted by a journal or another publication.

How we work

We work in Word, with Track Changes, and only receive documents in a Word format. We make amendments and comments using Track Changes.

We will not rewrite academic documents, or parts of academic documents, for you. We can check if citations that appear in your text are detailed your references/bibliography section, format references/bibliographies and alert you to inconsistencies within extracts, but we cannot check the correctness of reference details, including page numbers, or the accuracy of quotes.

Privacy

At DocEditor we take your privacy seriously and will only use your personal information to administer your account and to provide the products and services you have requested from us.

When your data is entered into our contact form it is sent to doceditor@doceditor.co.uk via email and stored on a Gmail server. The information will be kept for no longer than is necessary for us to answer your queries or to complete your project. 

Once you are no longer a client, our correspondence has finished and we no longer need it for legal, tax or regulatory reasons, your data will be moved from doceditor@doceditor.co.uk to trash for deletion. This also applies to two further email accounts that DocEditor uses for administrative purposes.

We keep electronic copies of manuscripts we have recently worked on for training purposes, and store them securely on password-protected platforms. Once we no longer need them we securely dispose of them.